More Info.
About Us
At LilyGraceCo, we believe that luxury lies in the details. Our brand is built on a passion for timeless design, impeccable craftsmanship, and an unwavering commitment to quality. We specialize in creating beautiful, functional pieces that elevate everyday moments, making them extraordinary.
Founded by the Heindorff's, with class in mind, LilyGraceCo’s products are designed to bring beauty into your life. From pet goods to matching accessories, each piece is handcrafted with the finest materials, ensuring not only luxury but also lasting durability.
Returns/Refunds
At LilyGraceCo, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process:
Eligibility for Return:
Items must be returned within 14 days of delivery.
Products must be unused, undamaged, and in the original packaging.
Personalized or custom items are not eligible for return.
How to Return:
Email our Customer Support team at with your order number and reason for return.
You will receive a return authorization (RA) number and detailed instructions on how to send the item back to us.
Please ensure the product is securely packaged to avoid damage during return shipping.
Refunds:
Once the returned item is received and inspected, your refund will be processed. Refunds will be issued to the original payment method.
Please note, it may take 5-7 business days for the refund to appear on your account after processing.
Return Shipping Fees:
Return shipping fees are the responsibility of the customer, unless the return is due to a defect or error on our part.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will provide a prepaid return label and issue a full refund or exchange.
Contact Information:
Email: Kirra@lilygraceco.com
Phone: +1 801.367.9907
Address: 62 S Main Street Alpine, Utah 84004
Shipping Policy
Shipping Times & Rates:
We strive to deliver your LilyGraceCo purchases as quickly and efficiently as possible. All orders are processed within 1-2 business days (excluding weekends and holidays).
Domestic Shipping (U.S.):
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping:
Standard International Shipping: 10-15 business days
Expedited International Shipping: 5-7 business days
Shipping Rates:
Rates depend on the size, weight, and destination of your order. Shipping costs will be calculated at checkout.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Customs & Duties: For international orders, customs duties and taxes may apply, and are the responsibility of the customer. Please check with your local customs office for further details.
Lost or Stolen Packages: LilyGraceCo is not responsible for lost or stolen packages once they are marked as delivered. We recommend using a secure delivery address and contacting the carrier for assistance if necessary.