Shipping & Returns

Returns/Refunds

At LilyGraceCo, we want you to be satisfied with your purchase. If, for any reason, you are not, we offer a straightforward return process:

Eligibility for Return:

Items must be returned within 30 days of delivery.

Products must be unused, undamaged, and in the original packaging.

Personalized items are not eligible for return.

How to Return:

Email Lily Grace Customer Support Team with your order number and reason for return.

You will receive a return authorization (RA) number and detailed instructions for the return.

Please ensure the product is securely packaged to avoid damage during return shipping.

Refunds:

Once the returned item is received and inspected, your refund will be processed. Refunds will be issued to the original payment method.

Please note, it may take 5-7 business days for the refund to appear in your account after processing.

Return Shipping Fees:

Return shipping fees are the responsibility of the customer, unless the return is due to a defect or error on our part.

Damaged or Defective Items:

If you receive a damaged or defective product, please get in touch with us within 7 days of receipt. We will provide a prepaid return label and issue a full refund or exchange.

Contact Information:

Email: customercare@lilygraceco.com

 

Shipping Policy

Shipping Times & Rates:

We strive to deliver your LilyGraceCo purchases as quickly and efficiently as possible. All orders are processed within 1-2 business days (excluding weekends and holidays).

Domestic Shipping (U.S.):

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

 

International Shipping:

Standard International Shipping: 10-15 business days

Expedited International Shipping: 5-7 business days

 

Shipping Rates:

Rates depend on the size, weight, and destination of your order. Shipping costs will be calculated at checkout.

Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

Customs & Duties: For international orders, customs duties and taxes may apply, and are the responsibility of the customer. Please check with your local customs office for further details.

Lost or Stolen Packages: LilyGraceCo is not responsible for lost or stolen packages once they are marked as delivered. We recommend using a secure delivery address and contacting the carrier for assistance if necessary.